Telkom for no reason cancelled my service

On 18 August I noticed my mobile access to Internet e-mail service failed, reasoning, my password has changed.<br> On the morning of 19 August, I noticed my ADSL internet access services is down.<br> At 11.30am on 19 August I called 10210 to report the above two problems. Within the time of an hour, I spoke to 4 people, none whom could assist in anyway, other than to confirm Telkom suspended my services (in other words they cancelled my contract of service with them - this inspite of Telkom \Billing"department confirmed"