1 reviews | Active since Aug 2016
TELKOM-FLIPPEN JOKE
<p>I have been having problems with my Wi-Fi line at home for several months. When I called them about 3 months ago to report it they suggested for me to upgrade my line which I agreed to but never happened. Beginning of July I got a call from telkom sales to upgrade my Line. Told the guy I requested for that to happen 3 months ago already. He said there was no trace of any upgrade on their system. So he continued to fo the upgrade process again. I received a message 21 days later with my new login name and password as well as a message with the installation date scheduled for the 26th of July which by the way never happened. I called telkom the week thereafter and told me the same story they can not see any order on the system for me..... I asked to speak to the guy that handled by upgrade and was told he was not in. So I phoned him today again and was told that there is no trace of any upgrade on their system and was told to get it upgraded we must do the entire upgrade process again........ And to top up things I also app**** on 27/07/16 for the special on a mobile router online and to date I heard nothing!!!!!!!! If I dont get a call from someone higher than a call centre operator today I will cancel my service with them </p>
Hi MichelleHagemeier,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical and Mobile department and feedback will follow.
Your reference number is AI*** & AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Hi MichelleHagemeier,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical and Mobile department and feedback will follow.
Your reference number is AI*** & AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
