Telkom Fixed Line Cancellation - Unsuccessful

I have heard from other people that have had problems to cancel their Telkom fixed line, so this already made me weary when I had to cancel my Telkom fixed line.

I submitted the cancellation of my Telkom fixed line on 25 May 2018 via the Telkom online Self-Service Portal. This was relatively easy and I received an email saying that Telkom has received my cancellation submission with reference number ********** 8. The Self-Service Portal also stated that my line would be cancelled on 26 June 2018.

On 29 June I inquired about my cancellation via Telkom's online chat service and was told that my line was not yet cancelled and that it would be escalated. I inquired again today (3 July) and spoke to Terese Emmanuel, who could only tell me that my request has been escalated, but that the line is still not cancelled.

I don't understand how a cancellation of a line should take more than a few minutes? My concern is that, as with so many others, I will be billed for a fixed line that I am no longer using and have requested to be cancelled more than a month ago.