Telkom fixed line cancellation, or lack thereof.

I have been trying to cancel my Telkom Fixed Line account since January 2018 to no avail. I filled in the form, mailed it along with my ID, got a reply that stated I will be contacted within 21 business days. Low and behold, I receive my invoice every month and I am still awaiting the alleged phone call.

I tried to cancel it via the website, got a reference number... and nothing.

I tried to contact them via their online chat twice, got through to two different consultants. Both disconnected me for no apparent reason. The first person disconnected my upon finding out when I initially cancelled, the second said hello and simply disconnected thereafter.

Worst company in South Africa, and that says a lot. I will be going out of my way to tell everyone I know to stay away from Telkom. Their after service is absolutely atrocious. Thank goodness fibre is being rolled out everywhere.

Luckily I knew to pay with monthly EFT, otherwise I would have been relieved of hundreds of rands. Telkom: You are officially wasting time with invoices sent to me. I suggest you just cancel it.