Telkom fix your house 😡

I don't even know where to begin. I'm feeling hopeless. On numerous attempts trying to reach out to Telkom. I'm drained emotionally and physically. I need Telkom to assist me with regards to my fiber connection that was cut off. I called, I went to the branch but no one seems to assist. I currently have a contract with Telkom which happened to have been cut off bcoz they claim I have not paid for the the entire year. That Suprised me bcoz every month Telkom deducts whats due to them. I had my broadband data contract, I was told it will be canceled once Fibre is connected. The contract I signed and sent to Telkom gives all my information, address including my banking details. Question is 1.why did they not process the contract. 2. How does a person use fiber connection for a year and they only realise that I have not been paying after year. 3.i gave my details why didn't Telkom deduct the amount due to them. Why should I suffer for their incompetence. 4. Why did they disconnect my Fibre hence it is not my fault. 5. Monthly there were deductions up until today, in my thought I was sure its for the Fibre connection since I was assured that my broadband would be changed to fibre connection. 6.i went twice to Telkom offices, they lodged a appeal, but seems like the status remains the same. 7. Calls were made, and somehow the client struggled to hear me 8. I appeal that the Telkom cancel all the claim I owe them. Its sickly and I am mad because I'm stuck I cannot carry on with anything if in their books they claim that I owe them. 9.Telkom should with immediate effect cancell or take off Auto subscriptions. 10. I also strongly dispute the R1903 I am sick and tired of Telkom. I cannot trust them anymore. I rather go somewhere else where I will get better service. Failing which, I will include my lawyers to intervene in this regard. I am tired of Telkom. Even the staff can't assist. I kept being sent from pillar to pillar. Telkom should understand that. I am a client and their language and terms are foreign. I'm sitting here waiting for data to be loaded for next Month.