Telkom fix my phone after my 2nd attempt

First time fault logged 11 January 2016. Followed up numerous times as a business is conducted on this line. <br> Each time consultant says a technician will come out immediately...NO TECHNICIAN HAS ARRIVED AS YET!!!!!<br> ***<br> <br> Telkom phoned after my 1st complaint on Hellopeter, a technician even called me to make arrangements to come to property to fix phone. Technician never arrived and then I start getting sms's from Telkom that the fault as been restored when no one every came!! My account has even been debited for January when I have had no service???