Telkom, first world techno, third world 'technicians'

Two years ago we went for ADSL....it work 14 days from the 365. We switched to TLE, worked well for a year and recently the wheels came off. TLE is more on than off and from the third week our internet speed goes to 250 kb/s until the end of the month. Why are we as consumers obliged to a contract while Telkom does not but breach of contract since they don't provide the internet speed as per contract???? Consumer Protection Act that the ****s in parliament is on all levels a joke, only suitable to print on toilet paper as that would at least come to good use. And hey, we, the consumer has to pay a cancellation fee!!! I called Nevotel today, preparations done a few hours later, Webconnection put us online same day. See how it goes with Webconnection but must say wow for same day! Telkom...well, that is a bunch of third world technicians trying to handle first world technology...will never work with Hellkom!