TELKOM FINRITE INSURANCE THE MOST DISQUSTING INSURANCE

I have lost my phone on the 15th January 2020 and submitted a claim on the 17th January 2020. They responded and asked for a statement which i sent immediately. They said they will do an assessment an will update me after 48 hours. They called still asking me about IMEI which is there on the claim form then when i asked after how long will my claim be processed the guy dropped the phone and never called again.I emailed for follow up,no respond. I called several times,the phone was never picked up it keeps telling me to hold,and that is through my airtime, one hour pass while holding on.

TELKOM is not honest, you ask for an insurance the act like it is theirs,when you claim, they tell you to claim and deal with FINRITE.