Telkom Finrite insurance are useless

About 2 weeks ago I logged a claim for my ****** phone. I was instructed by the consultants at the Telkom store at Canal Walk to send an email to ********** , I sent the email with supporting documents (as per claim instructions on the finrite website, i.e ID copy, affidavit, filled out claim form).

I get a response in a thread asking a Natasha to have a look at the claim. I figured I should get a second opinion on how to claim from Telkom at Bayside Mall, and this time was told to email ********** , I forwarded the thread of emails from when I first sent my claims.

When trying to follow up on the progress, Finrite lines are "having technical issues " (which was the case for a good 2weeks. Within the 2 weeks of trying to get follow ups, I was told that Telkom cannot do anything as finrite is a 3rd party company, and I should basically figure it out myself!

Eventually after many visits to the Bayside Telkom store, a consultant offered to make the call (which I don't understand why it wasn't done in the 1st place) and she miraculously gets through to the call center using the same number I've been trying.

When dealing with the call center, the consultant tells me her emails are not working (no surprise there). She asked another consultant and says that they have not received any emails from me!

I ask to resend the email, of which I do so. I then call back, and am told that my affidavit should have a particular stamp from SAPS, which I feel SAPS have put on.

I'm utterly disgusted by the service of both Telkom and finrite! Now I have to find a way away from work to sort this admin out