TELKOM FINRITE INSURANCE

So I have a telkom contract on a iPhone 6s and I took out insurance on this device as it is expensive with Finrite...BIGGEST MISTAKE OF MY ****EN LIFE..I have never in my life came across a company which offers poor service towards its customers, I have read reviews of customers experience with the insurer and I am shook im actually starting to think that I will never get my phone back as I was ****** a few weeks ago and I submitted the necessary documents for my claim and I was given a claim number..So I call in almost every single day to check on the progress of my claim and im told that they are awating for a usage report from Telkom(don't EVEN GET ME STARTED WITH THOSE GUYS CAUSE THEY CANT EVEN HELP YOU, THEY SELL YOU THIS STUPID INSURANCE BUT DO NOT WANT TO GET INVOLVED WHEN YOU ARE NOT HAPPY YET YOU ARE THEIR CUSTOMER)...So im still awaiting for this usage report I have logged so many calls with Finrite and im yet to get the service which I deserve and I've sent so many emails and they go unresponded...Finrite and Telkom im highly disappointed in the service that you guys provide