Telkom finrite Administrators

Hello Peter please help me i lost my phone on the 9th July i did everything at Telkom Finrite insurance and i was asked to make the payment or access fee and i did every week i call to do follow up but i keep getting stories every week and when i call them with my airtime they made me to wait 10 to 20 minutes and i feel like Finrite is taking me for granted I've never missed any payment on the monthly basis but they're me hardtime when they're supposed to help please follow us for me using this ref no.TC036194 am tired of waiting they keep telling that they've place an order and they're waiting for respond from the supplier 29 july i was told that the order for my device is placed and by Friday 31st I'll get my phone but nothing today Monday 03 August i called am told that the order was not placed and they're going to place an order i should wait till Wednesday 05 please Help me thank you.my hope is now on you