Telkom Finrite

In September 2018 i took up a policy with Finrite as advised by Telkom for my mobile device. I submitted the phone on 14 January to claim for a cracked screen. I called the insurance after two weeks after having not heard from them regarding the progress of fixing my device. I was subsequebtly informed that i have been pay an excess amount of R1559.90. According to the policy documents i have with me, my first payable excess amount is R750. I have not claimed since taking the policy with Finrite. I called the call center today and was informed by the agent that my policy had changed. he agreed that i had not been forwarded the new policy documentation or been informed about the changes in excess. He further indicated that he cannot do anything to assist me. When i contact Telkom they tell me that all they can do is escalate the matter with Finrite. Telkom has absolved all responsibility regarding my frustrations regarding this matter and have indicated that they cannot assist me. This is in spite the fact that they chose Finrite as their preferred underwriter and continue to collect the insurance premium from me on their behalf