TELKOM fines for upgrading a contract. Promised antenna was never delivered.

Service Nr. ********** 538 Acc Nr. ********** 76

I took LTE Smart Broadband 30 + 30GIG including a router @ R 499 per month. When I signed the contract I asked about a possible upgrade. I was told I need to wait 3 months, than I could upgrade with out paying any fee or fine. I asked for the T&Cs of the contract which I received thankfully printed out by Telkom staff. Paragraph B of the migratory rules says: - subscriber may UPWARD migrate without any penalties - Some months later I went to the shop to get an upgrade, only to find out that I need to pay a R 50 fine per month for 14 months. Now I was sitting with R 700 extra to pay. Thank you Telkom. I signed the migration document, but only under protest and complained on Facebook.

I later received an email saying: Please note that a credit of R 700.00 for migration penalty has been waived and will not be billed. Hope that you find the above mentioned in order. Anyway, the R 700 were billed.

Some time ago I complained about a very slow speed, I was told that I should have received an external antenna from Telkom long time ago, because of the very slow speed in the area, but also in this case, Telkom never delivered what they promised. During weekends its almost impossible to do any work at the computer the whole day with 0.0 downlaod and 1.1 upload speed.

I am really so f e d up now Telkom and I promise you I will never ever again take any contract with you.