TELKOM finds a way not to fix my Cellphone under warrenty

<p>I purchased a Sony Xperia M4 Aqua from telkom on a contract. Just like my previous sony phone, the motherboard packed up and the phone wouldnt start. All it did was go into a restarting loop.</p> <p> </p> <p>I gave my phone in at Bayside Telkom in Table view becuase it was still under warrenty. I informed them that the glass screen has a crack in it, but the LCD display was intact. The telkom consultant informed me that it sounds like a motherboard issue, and that it falls under the warrenty as a manufacturers fault.</p> <p> </p> <p>3 weeks later i get a call from Telkom saying that the cellphone is deemed BEYOND ECONIMICAL REPAIR becuase the LCD screen is damaged. Not only that, but Telkom send my phone to a third party repair unit, who now wants me to pay R188 for an assesment before releasing my phone. </p> <p> </p> <p>The LCD screen was intact when i handed it in, and they didnt even mention the motherboard and the fact that the phone heats up to sky high temperatures (WHICH IS WHY I HANDED IT IN, IN THE FIRST PLACE).</p> <p> </p> <p>Great, so it costs more to fix the phone then the phone is worth. Then replace my phone.</p> <p> </p> <p>Just spoke to Frieda at ********** , and all she said was that there is nothing she or telkom can do, i must revert to the terms and conditions and that i am now without a phone and still need to pay my contract for the next 15 months that i cant even use.</p> <p> </p> <p>I have defended Telkom numerous times when people bash them, but that stops today!!!!!!!!!!!! </p>