Telkom Financial ***********

I was hesitant to take out a Cellphone contract due to their history of poor customer service but went ahead. When signing my package and contract I recall that the sales person mentioned that they would set the contract to end and that it would not go month to month.

I failed during my service to get anything I agreed to besides data. The minutes never worked and was told, "no sir, the minutes are for Telkom to Telkom calls only".

My device got ****** and it took several months to get a replacement device from Telkom insurance. The process is extremely long and painful.

Telkom communication chain is to call the support line only to be prompted by a recorded message to say you would need to contact via WhatsApp which tells you that if you are unable to find what you are looking for, you would need to call the support team.

The e-mails take forever to be rep**** to.

Frustrated by this I made a point early on to cancel my contract. Got notice that my contract is cancelled and my service will be swapped to Prepaid.

PLEASE NOTE THE ONLY SERVICE I USED WAS DATA and STOPPED using the sim as I cancelled my contract.

WHAT A NIGHTMARE:

1. The cancelation process is not easy at all but I was able to figure it out and duly cancelled with the correct amount of notice. I feel sorry for non tech savvy people as the App isnt direct.

2. I cancelled exactly 1 month in 2020 and I am still being billed odd amounts after cancellation.

3. After giving in my account was debited on 16 February 2021 what they said would be my final amount and got written notice saying I wont be debited again. I got an invoice for another bill due to be deducted on 31 March 2021.

There is no way of getting rid of Telkom or getting straight answer. You cant prevent the debits as they only try and debit your account again at random times of the month.

Its the best financial **** to be honest, ignore customers and take as much money as possible without giving satisfactory service.

Hope this review can help resolve something or warn others not to sign with Telkom.