Telkom Filthy Service Policy

<p>I have to say... Telkom Data Packages are affordable on the suface.</p> <p>30GB + 30GB for R400, sounds good. Other ISP charge 5GB for R395.</p> <p>Unfortunate when you take service and afters ales... They are very expensive.</p> <p> </p> <p>That was until my LTE connection became Edge. I used to download at 2Mbps now 80kbps happens on a good day...</p> <p>I logged a case on the 15 Jan 2017... That case is still open, in theory.</p> <p>What happens @ telkom is the Call Centre opens a case for Back-Office, who will ascalate to Networks.</p> <p>Who will send a technician to capture some data and send the case back to Back-Office.</p> <p>Then Back-office will call to say, they received the report from technician, You will get recommendation in 7 days.</p> <p>Then she closes the case without a solution or waiting for that 7 days.</p> <p> </p> <p>You call the Call Centre days later for an update. Call Centre cannot re-open the case, they have to open a new case, and so starts the circle...</p> <p>You see when one employee cuts corner, (s)he is lazy. But when you log 4 cases and they have the same filthy response: Then its Company Policy.</p> <p>there is no ascalation, there is no accountability, no ownership of cases. Al they have and Debt Collection. Ooh! Your first notice is the morning after the debit-order bounce and a couple of calls the next day</p> <p> </p> <p>I have been patience. Maybe because I need internet and cannot afford 20GB for R1000.</p> <p>But F#$%^... They make you wish that something horrible would happend to the company.</p> <p> </p> <p>Even my wife looks at me as if I told Telkom to lower the speed so that she cannot go on facebook.</p> <p> </p> <p>I demand Good Service, I am paying good money for it.</p> <p> </p> <p>PS... You do not deserve the 1 star... If the was a lower option, you would be it!</p>