Telkom Filthy service
<p>I have a serious query with my Telkom account, I don't understand why my account was locked in the first place, as payments were made to settle any outstanding payments via debit order, I find it ridiculous that on last payment dated 27th July Telkom decide to lock my account when in fact I don't owe any outstanding payments, I called for days several times through their useless call centre with no assistance as they told me they can't contact THE SO CALLED COLLECTIONS DEPARTMENT, funny enough I'm also told my debit order payment is not reflecting which is just ******* and unacceptable not with the kind of banking system we have in this country. I find the service horrible and primitive to say the least...</p>
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Replies (1)'s updateReviewer Update
15 Aug 2017, 00:51Launa, the person assigned to assist was as useless as I expected, his name is Thulani he asked me to verify my details which I did, then he tells me I need to submit proof of the payment done which was a normal debit order on the 27/07/2017, he says he needs this proof in order to escalate this matter which is ****** ridiculous and insulating to realise that this matter is actually not been taken seriously as it's not escalated as yet.
I wonder what do I need to do in order for you to take this matter seriously, I HATE GOING AROUND IN CIRCLES.
's update15 Aug 2017, 00:51
Reviewer Update
Launa, the person assigned to assist was as useless as I expected, his name is Thulani he asked me to verify my details which I did, then he tells me I need to submit proof of the payment done which was a normal debit order on the 27/07/2017, he says he needs this proof in order to escalate this matter which is ****** ridiculous and insulating to realise that this matter is actually not been taken seriously as it's not escalated as yet.
I wonder what do I need to do in order for you to take this matter seriously, I HATE GOING AROUND IN CIRCLES.