Telkom field service very questionable

I reported my line to Telkom on 23 February 2016. I had no dial tone on my phone, so NO service. No phone and no internet as I have adsl as well. Reference 1080crk230216 I tested my phone replaced all cables and advised Telkom. I called them twice a day and for the first 7 days they kept on telling me they are testing the line. They told me it was not a general fault. I even had one person on 10210 tell me they don't understand my frustration as Telkom has an average of 7 to 14 days to fix a fault. On day 8 there was an escalation. Two calls to them a day still nothing. Two technicians were assigned on 28 February. I'm still calling twice a day from my cellphone which cost a fortune as 10210 never answer before 20 to 30 minutes. Today I was told my call was tagged to a local area fault that was cleared but my line is still down. Another technician was assigned at 08:40. Still no service. I pay Telkom line rental, adsl cost and my ISP and have had no service for two weeks. I am frustrated and tired. Wish they had competitors. At this point I have no faith or indication when this is going to be fixed.