Telkom Fibre's Non-Existent *********** Service

I signed up as a new customer for one of Telkom's Birthday Home Fibre deals. I have been warned about Telkom's shocking service but didn't think it was actually non-existent. Everything seem'd too good to be true as the opening of my account was easy until I received an email and sms to say my installation was complete when it hadn't been. Long and painful story short, I have phoned Telkom's customer service numerous times, only to be told it's being "escalated" and being promised that a technician has been booked. Days come and go and still no technician however I have received a bill!! I emailed *** and an extremely rude Senior Associate: Fulfilment (I have this person's name and will lay a formal complaint against them) replies "Kindly note your order shows completed and closed"...NOTHING ELSE! No phonecall, no apology, no offering to look into this matter. Telkom why are you paying your staff who are clearly not doing their jobs?? Telkom's Customer Service team are *********** and *****! I eventually went to a Telkom Direct store today and was promised that the store manager would email one of the Telkom management teams. If I do not hear back within 24 hours, I will cancel my order and advise my bank to cancel the direct debit because if Telkom is going to debit me for a service that they have not delivered, they are *****ing from me and I will log it as theft or ***** with my bank. Absolutely disgusted in the non-existant service from Telkom and I can only warn others to not fall for their specials which seem too good to be true.