Telkom fibre worse

I called Telkom on 21 April 2022 and the router was delivered on 9 May 2022. MetroFibre technician came on 11 May 2022 and he had challenges with the fiber cable; he mentioned that he has to remove the pavement and dig underneath but he didn’t have someone who can put the pavement back the way it was, so he said he will come back. He came back on the 13 May 2022 and he removed the pavement and dug to find the fiber he did his test and he struggled with the signal for some time and eventually, he got it right. On the 20th of May 2022; I started experiencing network problems, from Saturday I had no network, I called Telkom and the call get dropped without anyone picking up the phone and kept on trying until eventually, someone picked up on Monday 23 May 2022. I have done a test with the person over the phone for some time and still no network, the lady told me she will log a fault and send me an SMS with the reference number which never happened and I called again the same Monday. Did all the tests again with the guy who was helping me, again no network, so he logged a call with reference ***8 TIN***. I called again on Tuesday to follow up and did all the tests again and I was told the fault was logged incorrectly it should have been taken to Metrofibre. I was given a reference of *** and I asked MetroFibre’s contact number, I called them and I was told there is no such reference number their reference number starts with 17, I gave the lay my information and she logged a call. I received an SMS saying that my reference ***8 was closed without even contacting me, how do you close a case when nothing is resolved? I have a contract with Telkom, not MetroFibre, how do one close a case when the customer doesn’t have internet. I am so flabbergausted. MetroFibre came on 25 May 2022 and he made tests and checked the fiber cable for signal but there was nothing, I told him that the first guy who came also experienced challenges with the fiber cable. I never received feedback until I called MtroFibre on 28 May and I was told there is a cable fault. I have a contract with Telkom and nobody follows up to check if I have a network. I called Telkom again on 28 May and I was told that the case number was closed and I still don’t have internet.