Telkom Fibre with Vumatel is a ****. FALSE ADVERTISING!

I recently upgraded my ADSL 4mb/s line to 20mb/s up and 4mb/s down with Telkom. During the Telephonic upgrade process, I repeatedly asked if there would be any cancellation fee, and if the price will be as advertised, to which I was informed none would apply, as I am upgrading to a faster line. The package I took was with Vumatel and Telkom. This package supposedly contained the installation cost and a free router. The first statement came and I was charged for a third party service provder, to the value of R5708.46. Ontop of that I was charged a Penalty fee for canceling the ADSL line, and I am being charged R1007.77 for Home Uncapped 20mb/s and Vumatel Fiber 20/2 Mbs/s R695.05. There after they still charged me for installation and connection another R2733.55.

I contacted the billings department two weeks ago with my query on the bill and was told I would be phoned back within a week. Still waiting. Then I went to the local Telkom store to ask if they could help, to an obvious no.

I see that Telkom is still advertising the package on their website and I took a screenshot of it, and it clearly states that installation and router included. Also it says nothing of third party access fees.

NOW I am sitting with an account that is way in arrears, and for the last two months I have been caught off guard with this Massive amount going off from my account.

These are not the terms I agreed to and if this matter is not resolved before month end, I will be contacting the relevant authorities and inform them. As one of your employees put it, CALL ICASA. They will hunt them.