JB
Janine B
1 reviews | Active since Feb 2019
22 Feb 2019, 10:25
Telkom fibre - useless
Upgraded to Telkom, unlimited Fibre on 14th January (after having Telkom ADSL line). To date, I have logged 8 queries, been billed incorrectly (twice) and account suspended in error! I still do not have any internet at home! What does it take to get this sorted out? I have spent hours on the phone to try and get this resolved. Ps. You are still billing me for a service I have not received!
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Replies (2)JB
Janine B's updateReviewer Update
22 Feb 2019, 14:13Can you believe I have just received a call from telkom notifying me that my account is suspended. When I explained that this sounds again like another billing error the woman throws the phone down in my ear - WHAT PROFESSIONAL BEHAVIOR IS THAT?
Telkom, surely your client serving team needs to be taught basic client communication
JB
Janine B's update22 Feb 2019, 14:13
Reviewer Update
Can you believe I have just received a call from telkom notifying me that my account is suspended. When I explained that this sounds again like another billing error the woman throws the phone down in my ear - WHAT PROFESSIONAL BEHAVIOR IS THAT?
Telkom, surely your client serving team needs to be taught basic client communication
JB
Janine B's updateReviewer Update
22 Feb 2019, 14:13Can you believe I have just received a call from telkom notifying me that my account is suspended. When I explained that this sounds again like another billing error the woman throws the phone down in my ear - WHAT PROFESSIONAL BEHAVIOR IS THAT?
Telkom, surely your client serving team needs to be taught basic client communication
JB
Janine B's update22 Feb 2019, 14:13
Reviewer Update
Can you believe I have just received a call from telkom notifying me that my account is suspended. When I explained that this sounds again like another billing error the woman throws the phone down in my ear - WHAT PROFESSIONAL BEHAVIOR IS THAT?
Telkom, surely your client serving team needs to be taught basic client communication