Telkom Fibre: Too lazy to care

Exactly two weeks ago I placed an order on Telkom's web site for Telkom Easy Connect Fibre 20Mbps. I received an automated confirmation from their system along with an order number. Since then I have made three calls and asked twice for callbacks, and I still do not have the service. The first call was wasted because halfway through my enquiry about my order, the call centre agent simply transferred me, inexplicably, to the technical department without warning. The second call resulted in nothing either, because halfway through my placing the order from scratch, the phone went dead. No-one called me back. Telkom is, and always will be, a company that perfectly summarises everything that is wrong with South Africa: Young, poorly educated people, who are too dumb to offer any service of real substance, and too lazy to care.