1 reviews | Active since Jun 2016
Telkom - Fibre to the Home Black Hole
<p>Well, a week ago I took the time to post a detailed review on Hello Peter of my horrific experience with Telkom to date regarding their FTTH project. My home is in the middle of Telkom's rollout area in Bryanston, there is a reel of fibre outside my front gate, but try as I might I simply cannot get Telkom to bring their fibre 20 meters from the gate into my home?!</p> <p>I was genuinely hoping that someone in a position of authority who actually knows what is going one would respond to my HP review and take the time to contact me and arrange for Telkom to take my money each month. Instead, all I got was a generic response followed by...wait for it...nothing!</p> <p>Imagine a world in which consumers have to literally beg for companies to accept their money! Eskom want us to spend less and it would appear that Telkom would prefer it if we didnt spend any money with them at all. There is a very simple solution to this problem and will rapidly fix most if not all of Telkom's service delivery issues - privatise!</p>
After 10 months Telkom has resolved my complaint and installed fibre in my home. I would like to sincerely thank Naas Senekal and his team at Open Serve who were the catalyst in turning this matter around. I found the entire Open Serve team and their contractors to be highly professional and to always keep me in the loop. It was a real pleasure working with them. There is hope for Telkom yet if they can employ more people like Naas and his team.
After 10 months Telkom has resolved my complaint and installed fibre in my home. I would like to sincerely thank Naas Senekal and his team at Open Serve who were the catalyst in turning this matter around. I found the entire Open Serve team and their contractors to be highly professional and to always keep me in the loop. It was a real pleasure working with them. There is hope for Telkom yet if they can employ more people like Naas and his team.