TELKOM FIBRE TO THE HOME - AVOID LIKE THE PLAGUE!

A few weeks ago I made the mistake of having Telkom Fibre to the Home installed in Parktown North. The installation team was great but the product stinks. It is notionally a 20 megabit per second line, but over the weekend it averaged 1 mbps! It is highly erratic and does not deliver 20 mbps on a consistent basis. I have spent approximately five hours on the phone to Telkom to get them to come and remove the service, without managing to get through to the right person. Telkom appears to have jumped the gun on this service without putting in place the necessary support systems. The only support number given is 10210. A call to that number takes 15 minutes to get through to a human being, who then puts you through to another number (often the wrong one) which takes another 15 minutes. I am really not sure what possessed me to put myself at the mercy of Telkom, but it was surely a big mistake. I would recommend to anyone not to touch the product with a bargepole. Very disappointing and highly frustrating.