Telkom Fibre to home via Vumatel 2 weeks with you devices but still no internet access

I have apply for fibre to home with telkom as the internet service provider and the contract is via Vumatel. The application was done on the 5 January 2021, Vumatel done the installation on the 16 January 2021, the router was delivered 19 January 2021. It is now the 1 February 2021 going for 3 weeks after installation and i still don't have access to internet after calling Telkom more then 30 times. I mean can you imagine when you try speaking to a manager the agent states that he/she can only email the manager to call you back, which in any event will not happen as i am still awaiting a call. Please if you are interested in on boarding this client then give me a call to resolve this issue.