Telkom Fibre to Home is absolutely useless

I app**** for a new FTH service on 30 January 2015. Turnaround time on FTH is promised to be 7 business days. I have made 7 calls to the call centre and been on hold for more than 4 hours. On 3 occasions I got through to the call centre. All 3 times I was promised that my query would be escalated and I would receive a response with 48 hours. The escalation process is clearly useless as nobody called back. For some unknown reason my ADSL user account has been cancelled and has not been working for more a than a week. The call centre once again cannot offer and explanation and supposedly escalated more than a week ago with no response again. I have now just had my 8th call to the useless call centre after another 53 minute wait only to be told that there <br> is no trace of my FTH order and that it was cancelled. I cannot explain the level of frustration I have with telkoms incompetence. It is astounding.