Telkom Fibre the worse experience of my life with any company. Do not use TELKOM they are only after one thing, Money and has no service

Having the worst service and experience from Telkom after upgrading a ADSL line to Fibre, the new line is suppose to run at 20meg up and 20meg down uncapped and un throttled, when i do a speed test, the download is fine sometimes but do drop to about 10meg, the upload speed drops to below 1 meg. I am unable to stream any movie, it start buffering at about 2 seconds into the movie and then it says loading. the wifi is so slow we cant really even open a page without waiting for over a min. The line is through Vumatel, which seems to be fine here in parys, as my cousin stays 1 block from me and he is fine through Afri-host with no issues at all. My Wife Linda Pieterse called the helpdesk as it is registered under her name and Telkom. The first time she called they said we still under ADSL, I mean really they dont even update the system. Then after 5 min tell us that the fibre is fine and they will send an technician out to see if there is a problem. This is after many days of speaking to them. a week later my wife gets a sms saying the "your call has been cancelled" as problem has been resolved. Then problem has not been resolved, seeing that the Adsl is still active, after we asked many times for it to be cancelled we need to use that line because the fibre is so slow (our adsl is a 10meg / 2meg upload. HOW can this be??? no one at telkom is taking any responsibility and they seem ill equipped to host fibre for some strange reason. Now i want to cancel my Line / s with them and this also seems to be a problem, because once these corporate companies have you you are at their mercy. THIS IS UNACCEPTABLE telkom, and I hope that People dont use you in future with the new fibre. Very unhappy customer in 6d Loop street parys.