Telkom Fibre Service - How can we not help you!

I've been a Telkom customer for longer than I can remember. I contacted them in December regarding their brilliant Fibre deals. I was told that due to the cancellation of my existing contract, I need to contact them again by the end of January in order to have all up and running from the 1st of February. On 17 January I app**** for one of these deals. Metrofibre, their partner, has been excellent in the service they have supp****. Telkom however, could not be bothered less. They have their debit order approval from me. And now I'm without Internet, and their call centre couldn't give a damn. Spoke to three agents in less than 15-minutes, and each one basically says not their problem, try the next department!!! How disappointing! I'm very much reliant on my Fibre connection for my work, and thus why I stressed it every time I spoke to an Telkom representative that my new Fibre needs to be up and running on the 1st of February. The last call centre agent actually got very sarcastic with me, telling me that he is trying to calm me down, and listening to me getting worked up, and more upset - implying that my issue is not really his or Telkom's problem, and that the next department is responsible, and he will convey my sentiments to them. This is the process, and they can not help me earlier!! Why do I need to phone and speak to three consultants just to find out they can and will not be able to help me, and that it will be sorted whenever it is sorted? This is my livelyhood! Do you understand??? I made it clear with every call to Telkom. They can't be bothered to go the extra mile for a longstanding customer. I'm disappointed beyond words. Does nobody take pride in their work, and strive for customer satisfaction? If I did't phone Telkom to activate my Internet, this service would only have gone on whenever - does the 1st of a month no longer mean the 1st? This is your job. You do this every day. Why can't you get it right? Making a few notes on the applications they deal with daily, can go a long way in keeping customers happy!