Telkom Fibre Service and Failure to Deliver Router

I upgraded my Telkom fibre package on 4 July 2026 due to ongoing service issues. As part of this process, I also requested a new router. More than four months later, my internet connection is worse than ever, and despite making three calls to Telkom and visiting a Telkom store twice, I have still not received the router.

The handling of this matter has been nothing short of appalling.

During a call today, I was simply advised to visit a Telkom store and ask for a router, as they should be able to assist me. However, when I visited the store, I was given the number *** and instructed to contact Telkom to arrange delivery.

The information provided by Telkom has been inconsistent and contradictory. On one call, I was told that the router had been dispatched according to your system. During a follow-up call approximately a month ago, I was informed that the courier had not yet collected it. Today, the representative seemed equally unconcerned, merely confirming that a request had been placed and advising me to visit a store.

How is it possible that, after more than four months, multiple calls and store visits, Telkom is still unable to provide a clear answer or resolve such a basic request?

The level of incompetence, lack of communication and complete disregard for customer service is remarkable. I upgraded my package in the expectation of receiving a better service, yet my experience has deteriorated even further.

This is absolutely pathetic service and completely unacceptable from a telecommunications provider.