Telkom Fibre ****!!!!
<p>DO NOT, I REPEAT DO NOT sign up any fibre **** deals with Telkom!!!</p> <p>My experience with the product and service has been very very bad!!!</p> <p>I received a phone call while on business in JHB from a telemarketer from Telkom in March 2016 where I was offered a promo on the new fibre. As stated by the telemarketer "The promotion would include the free installation and a 3 month trial period for a 10mb uncapped line at the exact same fee I was currently paying per month (I had ADSL uncapped 4mb at the time and was paying approximately R700 incl VAT per month). When the 3 month trial was finished a Telkom telemarketer would phone me back asking if I enjoyed the product and would like to carry on the product for an extra fee or go back to my original package." </p> <p>During my phone call with the telemarketer above, I asked countless times about any HIDDEN COSTS OR CONTRACTS after the promotion and he simply stated "No".</p> <p>So I opted to accept the promotion and the service went great with installation and 10mb uncapped line. So after my 3 month trial (actually about 2 and half month) finished, I received a phone call from Telkom and I CLEARLY stated at least 3 times that I would like to be placed back on my original package. Next month I received a bill from Telkom of R1500, because this telemarketer did not obey my simple instructions and decided that I would be better off with whatever he/she felt like!!! So after an hour and half of my time talking on the phone with Telkom and going to about 10 different operators I finally logged a complaint, but am unable to downgrade back to my 4mb somehow. So since 11 August 2016 they still have not figured out my dispute and am still awaiting credit for the exorbitant R1500. (ref no. ********** 4). I had to go into the Telkom branch in Port Elizabeth in order for them to downgrade me to my original 4mb line.</p> <p>Now to top it off with fibre ****, the original telemarketer did nothing at all to mention that I was also signing up for 24 MONTH CONTRACT!!! So now that I am planning on leaving overseas in February 2017 I have been stuck with the contract that has 18 months left!! And no you cant just simply cancel and pay an excess for the fibre installation, but pay the remainding amount and an R800 cancellation!!! ie. I will have to pay R15500 just to cancel a contract that I will never be able to use!!!</p> <p> </p> <p>So with all of this being said, unless you are truely willing and able to stay in the same house for the next 2 years DO NOT, I REPEAT DO NOT sign up any fibre **** deals with Telkom!!! </p> <p>TELKOM HAS GIVEN ME ABSOLUTLY NOTHING BUT HASSLE!!!</p> <p> </p> <p>The product is adequate, but the customer service and feedback/follow up is shocking!!!</p>