Telkom Fibre - Read and Stay far away, try VOX for good service and delivery

I want to migrate from a 10Mbps to a 20 Mbps. 10 Mbps is not constant and interrupts constantly - technical unable to resolve. New sales in tough times one would think... Call Telkom Sales one would think. Wrong - 3 calls all ceased after at least 40 minutes of holding

Waste of Time company fail - 1

Company Fail 2 Smart idea, go online, Call me back.. do it 3 times and 3 persons call you back pronto... good .. BUT Sale is done, goes well, 5 working days to initiate... Good... BUT not to be...

After 7 days no service or upgrade, call Technical … Will escalate … order submitted and approved 6 April Wait, no service or SMS, Call again.. day 10 … Technical.. We can see one open order one closed .. for same job card?? Here we go…

Total Fail … Day 15 – Called again, still no service… Technical advised job done BUT I am still on the 10Mbps line !!! Funny …. Now Technical cannot do anything about this and I "must start the process again with the Sales dept…!!!!"

What a joke you have become Telkom, you cannot even track r deliver your own process … Most of the criticism is TRUE…. You have become a pathetic service offering and provider

Btw … My reference number was ***. Someone with half a vision and an understanding of service and process, you are welcome to call me

Joe