Telkom Fibre Pt2

This is a continuation of my previous review of Telkom incorrectly adding a land line to my fiber package I signed up for which belonged to another client and which I was unduly billed for their purchases and calls. I am not too sure how this happened whether technical fault, mistake or if the person had access to my account information? I think around late November or so I and received a call from an agent who provided a resolution to the matter if I would like to get out of contract or they could fix the issue with my account and I would be credited for the incorrect invoices, of which I chose the latter due to needing the service for work. A few months later the phone line was terminated and I expected my bill was to be adjusted perhaps some time later however the matter of the credit seemed to have escaped them and I’m stuck with a ridiculous amount on my account. I have since tried calling in but after waiting several times in queues requested a call back a month ago via their website and have since been waiting to hear from them. The internet service is most satisfactory however the customer service cannot be described in anything other but in “colorful terms” if you know what I mean. If you decide to sign up by choice or necessity I would recommend you weary of any discrepancies.