Telkom - Fibre - Promises But Actually Lies

On the 1st of November 2019 Telkom contacted me asking if i would like to move over from ADSL to Fibre. I said yes please start the process. Since then to today, i still do not have Fibre at my home. I pay for it, i have Telkom representatives call me regarding the issue, and guess what? I get a sms with a reference number saying the issue has been resolved. What does it take for someone from Telkom to get into their car and physically come to my home and see that I DO NOT HAVE FIBRE INSTALLED AT MY HOME!!! I get told Vumatel and everybody but Telkom who contacted me and offered me the service are responsible. It is shocking that a company cannot even send a technician to a persons gate to confirm what the client is complaining about. And yes I am aware of Covid, I also have to go to work and take precautions to ensure my customers get a thing called service from me.