Telkom fibre - Prime Video subscription.....is it just a dream????

I have been an LTE Telkom customer for many years, I have now canceled the LTE and obtained a new fibre deal with Telkom. Openserve did the installation of the fibre and it went well, great service from Openserve. My problems started when waiting for the router, which was sent with a courier, but the courier could not contact me as Telkom did not supply any contact details, long story short I used a lot of my investigative qualities to get the router delivered to my house. Now the next problem starts, with the new contracts a 3 months FREE prime video subscription is included, but to get this done requires more than my sneaky investigative qualities, it is testing my patience on a daily basis patience which is currently running out. I have since 22 November spent 73 minutes on 10213, 20 minutes on 081180 and 12 minutes on 10210, Facebook messenger from 10am to 18:30 (intermittently) on Saturday and on Monday from 13:30 to 14:00. I have also in-between made contact with Amazon to hope they can assist, but due to it being a service paid for by Telkom, they cannot assist. The initial link that I received to do Prime Video activation gave an error - link invalid. A new link was requested, which then sent me to the help site of Prime video. I was able to create a prime video profile, but it is requesting my personal banking details, but it should not as it should link to my Telkom bill. I have now questioned if the promise from Telkom about Prime video is just a way to get customers or is it real? This I cannot answer yet, I have been struggling with this from 22 November. I requested a new link this morning, was promised I would receive it in 5 minutes, it has been 2 hours, no new link. I really just want to get Prime video connected to my Telkom account and enjoy my free 3 months, I don't think this is too much to ask for the monthly premium and my support for many years. I am trying to be as friendly as possible but take note that my irritation and frustration levels is extremely high. I am willing to change the stars of this complaint if this gets sorted.