Telkom Fibre Password Change

Telkom is a heartless. The customer service is pathetic. All I want is to change my password for my Fibre Easy Connect which shouldnt be difficult at all, I dont even understand why I need to call them, why can I not do it myself???? Nevertheless, I keep calling and I keep getting reference numbers, and SMS advising that they'll fix the problem soon, but not long after that I get another SMS stating the my problem was resolved and my case is closed, without so much as even getting a call from them. Apparently one of their technicians needs to call and set up a date to come to my house and change the password, NONE of the Technicians have called except for one very rude guy telling me they dont change passwords I'll have to buy a new box for R1400.00 or get an extender for R400, imagine just to change the password!!! When I challenged him he got very rude and said Telkom can't change their processes for me, and dropped the phone on me. Really, can it be such a hassle to get someone to assist with a password reset??? Where most systems we use we are able to change our own passwords, why is Telkom's process so difficult!!! Is this job creation? To get a technician to come to your house. I have 6 reference numbers: ***; ***; ***; *** Pritty; ***; *** Stella... and no assistance whatsoever!!! I'm cancelling my Fibre plan and I am telling everyone who'll hear me not to opt for Telkom.