Telkom fibre outage

There has been an outage on our Telkom fibre for the past 24 hours, and we were told someone would come out midday today to help. Nothing has been done…. I work from home and require a stable network connection in order to work properly. It is in poor taste that they told us they would send help, yet we haven’t heard from them or received any further enquiries. If this isn’t resolved soon, we will have no other choice but to leave Telkom for a more reliable, more responsive network provider.