Telkom Fibre Optic unusable

Complaint made 2nd Feb to date no improvement but a further decline. Speeds 1.2mb UL 2.3mb DL on a 20mb service. System is down most parts of the day . Actual service is approx 6 hours low speed and down 18hours in s day. No follow up from Telkom since email on HelloP 2nd Feb. No children in the house and I out at work and 14th Feb Telkom said I used 90% of the allocated 50gig what a joke and ripoff . Then I get a cold call saying we needed to upgrade to a 40gig line to rectify the problem. So let this be a warning to all potential Fibre optic users it is not the be all and end all. If you are lucky to live in an area of 4G Vodacom you get 5mb UL and 17mg DG and it is consistent 24hrs. Sadly the Telkom FO is a joke and should not be offered as a replacement for ADSL