Telkom Fibre Not Working and no one can resolve the issue

After requesting my existing fibre line to upgraded to a 50MB uncapped line from a 10MB line the connection just stopped working 2 days after the call.

On Tuesday 16 Feb at 08:00 my internet connection stopped working. I called the same day 5 times and no come could assist me.

Every single consultant asked the same questions and every time one one could assist me?

After calling 4 more time on the Wednesday the 17th still the same issue.

After an email was send to a supervisor so assist with the problem at 14:00 Wednesday, the problem still persists.

While on the call today, Thursday 14:00 I said that the supervisor 'just don't care' and the consultant Bubele Sefa said that is true.

How the hell are you suppose to get assistance after paying Telkom R1,000 per month?

VERY IRATE USER