Telkom Fibre not launched in my area for more than a year while I pay for a service that is not being provided

We have been with Telkom for over 20 years now. I am generally not the type of person who resorts to these types of measures to complain but my frustration has reached boiling point.

More than a year ago, we were convinced to take out the home unlimited package for 10mbps fibre along with the landline benefits, under the premise that Telkom was aggressively rolling out fibre and that it would be a matter of months before they launch in my area. The deal was meant to include fibre setup, installation, a fibre reuter as well as a portable modem.

As we now approach the end of the 2 year contract, I have not received the modems nor has Telkom provided any indication of when they will have fibre in my area.

Almost every service provider from open serve to vodacom has launched fibre in my suburb, all except the one who convinced me to join their fibre network under false pretenses.

Im extremely disappointed to say the least. From the call centers to the stores, no one is able to explain why we have been duped into a contract that is purely intended to financially benefit one party while failing to service the other.

Please can someone from Telkom urgently contact me to provide me with the answers I need.