Telkom Fibre not activated after 4 weeks!!!

I app**** for Fibre 20Mb (uncapped) through Vumatel on 24 July 2018. This was supposed to replace my currently 10Mb uncapped adsl service.

Vumatel installed the Fibre line on 27 July and is now fully configured. Telkom has already sent my the new modem via courier.

However after 4 weeks of calling into 10213 and speaking to numerous agents, I am STILL not activated on the fibre line.

When speaking to agents, I get 1 standard reply "Your order is still pending, we will escalate to the IT Department to release it so we can activate. It will take 48 hours" So far 15 agents have given me the same reply.......and nothing has been done.

I finally got through to a supervisor (Charldene) who promised to escalate further and come back to me wihin 72 hours....as usual this did not happen. When I asked to speak to her again, she refused to speak to me "because she did not get feedback". When I asked to speak to a manager, I was told they were ALL in a meeting. I tried 4 more times to speak to a manager and every time they are in meetings. They also refuse to give email addresses for their managers.

How does a company like this manage to stay in business? These people do not care about their customers and their attitude seriously stinks.