Telkom Fibre Nonsense

I'm on a Microsoft Teams meeting at home with potential clients. Doing a presentation then my Telkom wifi stops working. I call Telkom to find out why and the lady named Sphiwe Mdlalose tells me that my account has been suspended. I asked her why and she tells me she doesn't know and doesn't see a reason why because my account is up to date and is paid for. This is the second time Telkom does this where they suspend my account without reason and then apologize afterwards, telling me its a system error, like HOW? I've been told that my account will be reactivated within 5 to 24 hours. What an inconvenience as I have work to complete, a Masters assignment to submit and a pitch i didn't evenbget to finish! Can anyone suggest a better ISP, I'm done with Telkom.