Telkom Fibre non delivery

I app**** for Fibre at home on the Telkom website. They called me and I signed up over the phone for a 12mth contract which included a free rooter, free installation and one month free subscription. They said 5 working days to deliver the rooter and 7-10 working days to send a technician for the installation. I've lost count, but is has been more than 2 weeks and nothing delivered or done. We have made multiple calls to follow-up and were told various things such as the coverage still had to be confirmed, which was done upfront and they need to credit check us. We are long standing Telkom clients for mobile services and now moving from a 3rd party Fibre provider to Telkom (and the rooter and installation is free), so I have no idea why credit checks are holding things up [zero affordability issues]. Maybe I should go back to my previous Fibre provider of many years and just forget about Telkom Fibre (free rooter and installation or not). The problem is that they will most likely hit me with cancellation fees or something. Unless Telkom can make a plan and get this done soon, I want to get out of this deal. Imagine a family with teenagers that suddenly have no Fibre (we all know how expensive mobile data is). And the time wasted on calling and waiting in line. Hoping they will make this right soon...