Telkom Fibre no service.

Total lack of service from Telkom on their fibre products.

I have a 100Mb fibre link with Telkom. Its all been fine other than when there is actually an issue. Logged a call (259CRZ280618) nearly 2 weeks ago that I am having issues relating to the fibre link. We have called, begged and pleaded daily for assistance, only to be told that the fault remains unattended and "a note will be added" to the system. Escalation reference F264220 logged which means nothing as still nothing gets done. Eventually I reached a call centre manager who dutifully promised to assist me and call me back. Never heard anything back and that was 3 working days ago. Called again today and was told the fault remains unattended and a note will be added. Every time we call it is just a dead end with nobody actually being able to help other than "adding a note"

Any other fibre provider in this country deals with issues in a matter of hours. The service level is disgusting. Steer well clear of Telkom fibre products.