Telkom fibre nightmare

This last week has been a nightmare with Telkom...

Apparently the guys in store don't know what they talking about... made me walk miles to get the fibre paid only to find out, the fastest way is through the portal... Then when I try to connect my account on the portal, it says enter OTP, but they don't give you an OTP

phone for assistance get passed from pillar to post and eventually get transferred to the business line who refused to help and said I must phone the same nr I had just phoned?!?!

Which I refused to cos i know they won't be reimbursing me any of the trouble I've been put through to get this all sorted... so I decided to do an eft...

Now I'm hoping that they get the monies paid cos there was 2 options for Telkom, but I've never heard of the one before, so I took the safest option (atleast I sure hope it is)

The first person who signed me up or the wrong information for me on the account and I really don't have an issue with the fibre... it's the admin part that sucks...