Telkom fibre mental breakdown

More of complaint, so hopefully Telkom gets sigjt of this and does something.

So my problem is, our fibre line that we so graciously pay Telkom R699 every month seems to lost wih regards to connection.

This is how it is explained to us when we have to phone in every single time our fibre line says " Connected - no internet connection"

Not like telkom will compensate me for the couple of hundreds i spent on airtime to phone them only to be told same process over and over again...but that every time i call in it doesnt raise a flag for anybody to advise or think, hey maybe there is something really wrong.

We.get told, restart the router, go to 10.0.0.2 gateway, set up and redo everything there, last resort was if you know your load shedding schedule, switch the router off before load shedding, that way it wont reconfigure itself.

Now im no boffin in this, but this tells me is a problem when your router reconfigures itself or resets itself EVERYTIME AFTER LOAD SHEDDING...does this even make sense, like 1+1=11 here, really..

Buy wait best part is, we get told, when load shedding comes back on and we switch router on, wait for it, IT MUST FIND ITSELF IN THE CONNECTION PROCESS...like really...like alice in wonderland here...

So now why i have resorted to hello peter cause telkom route is not a way as it failed us.

Yet they quick to take debit order, but SLOW to assist in one's problem.

So my query, at Telkoms cost, will someone be so kind to assist to identify why we cant immediately get connected.

Today, 30nov2022, loadshedding was 4pm to 6pm, we put router off before 4pm, put it back on after power came back on, it is now 8:10pm, and still its busy finding itself..

I am so close to cursing, but it truly is ridiculous....paying 699 fir what, for our router/internet/fibre to have a mental issue in finding itself.

So please help..really... frustration is not even how I want to describe how i am feeling.....

I sincerely hope SOMEONE responds with a better outcome....

Thank you