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wM
wayne M

1 reviews | Active since Oct 2012

08 Aug 2018, 15:04

Telkom Fibre Line Sold When Not Installed or Available

Telkom Agent Ndumiso Mhlongo sold me fibre optics ref number ********** 65A in the Ballito area, the agent told me that the installation would commence within a 2 weeks time period.

Today i called to check on the reference number, Telkom Agent Nompumelelo Mkhize informed me that the order was never placed and the order was in negotiation phase. I was further informed by Telkom Agent that there is no available fibre optics in the area and that when the installation was completed then i would be notified.

How can telkom sell me a service that has not been installed, why was i not informed that the service is not available prior to placing the order? Furthermore i asked Ndumiso if fibre was available and which service provider would be giving me a connection, telkom agent confirmed the speed, the line service provider and availability in my area prior.

Furthermore i have cancelled my internet ISP service provider contract when i signed up with Telkom and now im stuck without a connection!!! I request immediate response to this matter and a solution for getting my residence connected again via 4G ****le made available by Telkom free of charge until this matter has been resolved.

Kind regards

0
Replies (4)
wM
wayne M's update08 Aug 2018, 16:41
Reviewer Update
I was further frustrated to find out that Telkom Agent Nompumelelo Mhlongo gave me a **** email address and i can no longer contact the Agent, Further to that an Agent Adam Jacobs Reference call ********** 00 informed me that Nompumelelo Mkhize gave me wrong information and that Agent Ndumiso Mhlongo sold me false information pertaining to that the fair use policy is 3600GB on a 40MB line and that the speed would be dropped to 20MB speed download and 10MB upload speed when 3600Gb is reached. Telkom Agent Adam Jacobs informed me that this is also incorrect and that Level 1 is 1800Gb ( speed dropped to 20MB from 7pm-9pm ) and Level 2 is 2700Gb ( speed dropped to 10MB from 6pm - 10pm ) and Level 3 is 3600GB Fair use with shaped speed 5MB for the remainder of the month. Not only was i **** to by Telkom agents, i was also falsely advertised and mislead into making the decision. A disgruntled customer due to misinformation by a Telkom agent is only going to tarnish your name. I would like answer as to why i was misinformed & **** to respectfully. This is possibly the worst service i have received and i have not even subscribe to your service yet. Im thinking i made a bad choice and there is better service from more reputable companies.
wM
wayne M's update14 Aug 2018, 13:39
Reviewer Update
Hi Luleka When would you be able to issue a formal response to this rather urgent matter? Kind regards
wM
wayne M's update21 Aug 2018, 12:12
Reviewer Update
I am still waiting response, your service is terrible!!
wM
wayne M's update24 Aug 2018, 08:30
Reviewer Update
Hi Luleka Please note that i have cancelled my order as i have not been able to get any feedback from telkom in over 1 month, i have found a better service provider that cares for their clients. Reference number for cancellation is Ref: ********** Thank you for the worst service i have ever received in my entire life, i will be sure to let everyone i know that telkom is definitely the worst service provider and recommend your competition as an alternative. To help you i will also write blog posts about my experience and write on forums such as mybroadband and advise others that they should never consider Telkom. You welcome :) Kind regards