Telkom Fibre line not working for a week but its been paid for

Telkom should just stop operating, they just taking money from people for services that they can't maintain or provide.

A week ago we installed a fibre line and we were told it will work after 48 hours of which it never did. I then logged a fault with them and I was told the fault has been closed but nothing has been done. Today I had to call and log another fault so that they can escalate this the higher level team. The service has been paid for and we haven't even used what we paid for. I'm so annoyed by them and I so wish people should stop using Telkom and their services.