Telkom fibre line cancellation. Worst experience ever!!!

I am desperately looking for some help with my fibre situation at the moment as I have tried absolutely everything!

I moved into my new house at the end of Feb and have been trying to cancel the existing Telkom fibre line so that I can activate my new line with a new ISP. Vumatel cannot assist me until this line is lifted off hold from Telkom – they have tried everything that they can to assist. The previous owners have cancelled the fibre line with Telkom numerous times. They did it the correct way using their online portal and received this reference number - ***A. They then called numerous times after that to escalate this and received another reference number - ***1. I have probably spoken to about 10 different Telkom consultants over the past 3 weeks and every time it is a different story. I urgently need this fibre line cancelled so that I can activate my new line with my ISP. I am spending ridiculous amounts on data having to work from home because of Telkom’s incompetence.

What do I need to do to get this line cancelled as I have tried all avenues and have run out of patience? I have never received such terrible service in my life and urgently need someone who knows what they are doing to assist me.