Telkom Fibre line Cancellation

I signed 12 months Fibre contract with Telkom last year. The contract was supposed to be bundled with free 3gig mobile data but I never got it until this day. I was told that data sim card can't be linked to my fibre line at the telkom shop.

My contract has come to an end, and I give Telkom 3 30 day notices to cancel my contract but when I call the call centre to confirm the day when my line will be released, I am told that there is not such request. I have email confirmation for 2 cancellation which I did on Telkom website but they say there is no such records on their systems. I logged the 3rd cancellation on call centre the previous day before writing this complain but yet the line is not released but was told it will be immediately.

I am so frustrated with Telkom and need help to do immediate cancelling and move my line to other ISP.

Cancellation References from emails TIN*** : *** vt-ob-ba-0228 : ***7